Customer Service Supervisor

Job Summary

A company is looking for a Customer Services Supervisor to lead a collaborative team dedicated to supporting contract holders and partners.

Key Responsibilities

• Empower associates by fostering leadership skills and creating growth opportunities
• Monitor and analyze key performance metrics to ensure accuracy and drive informed decisions
• Act as a point of contact for escalations and issues, offering customer support and resolution

Required Qualifications

• Proven track record of coaching associates to achieve their goals
• Familiarity with key performance indicators in a contact center environment
• Experience in leading virtual teams successfully
• Strong analytical and critical thinking skills
• Availability within contact center hours (8 am to 9 pm EST on weekdays and 9 am to 4 pm EST on Saturdays)