Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to lead and manage a team of Customer Service Representatives.

Key Responsibilities

• Develop and coach a high-performing team of Customer Service Representatives
• Ensure departmental KPIs are met and monitor daily and monthly reports
• Resolve escalations and provide guidance to staff while ensuring adherence to company policies

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 4-5 years of relevant management experience
• Proven experience as a call center supervisor or in a similar supervisory role
• Working knowledge of MS Office and performance evaluation procedures
• Schedule flexibility to meet call center hours of operation