Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to manage a team of Customer Service Representatives in a remote work environment.

Key Responsibilities

• Develop and coach a high-performing team of Customer Service Representatives
• Monitor daily operations to ensure department KPIs are met and provide necessary feedback
• Handle escalations, perform quality assurance monitoring, and facilitate team meetings

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 4-5 years of relevant management experience in a customer service or call center environment
• Working knowledge of MS Office and performance evaluation procedures
• Dependable and punctual with flexibility to meet call center hours
• Superb organizational and leadership skills