Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to manage a team of Customer Service Representatives in a remote setting.

Key Responsibilities

• Manage and develop a high-performing team through coaching and training
• Analyze customer service data and reports to improve service quality and processes
• Resolve escalated customer issues and ensure adherence to policies and procedures

Required Qualifications

• High school diploma or equivalent; college degree preferred
• 2 or more years of relevant management experience
• Proven experience as a call center supervisor or similar role
• Proficient in Microsoft Office Suite
• Knowledge of performance evaluation procedures