Customer Service Supervisor

Job Summary

A company is looking for a Customer Service and Rebate Processing Supervisor.

Key Responsibilities

• Manage daily staff activities for rebate application processing and customer service inquiries
• Oversee adherence to performance goals and provide coaching and quality feedback
• Handle customer escalations and develop action plans to meet established KPIs

Required Qualifications

• High school diploma or equivalent required
• 2+ years of customer service or call center experience required
• Demonstrated proficiency in Microsoft Office, particularly Word and Excel
• Previous experience managing, coaching, or training team members
• Proven ability to support team development and engagement