Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities

• Oversee Team Lead(s) and Representatives, ensuring performance meets quality and production metrics
• Maintain KPI reporting and improvement programs while supporting clients through EMR systems
• Create a cohesive virtual team through regular communication and performance management

Required Qualifications

• High school diploma preferred
• 5 years of leadership experience in a healthcare call center
• Experience managing a team in a high-volume call center environment
• Knowledge of EOBs and authorizations/referrals
• Familiarity with EMR systems such as EPIC, Meditech, or Cerner