Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities

• Oversee Team Leads and Representatives, providing support, training, and coaching
• Maintain KPI reporting and improvement programs, ensuring client objectives are met
• Foster communication and collaboration within a virtual team environment

Required Qualifications and Education

• High school diploma preferred
• 5 years of leadership experience in a healthcare call center
• Experience with EMR systems such as EPIC, Meditech, or Cerner
• Knowledge of EOBs and authorizations/referrals
• Experience managing a high-volume call center team handling 40-100+ calls per day