Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Oversee customer service staff and lead by example to achieve business goals
• Assist with hiring, onboarding, and training of new call center employees
• Coach and develop Customer Service Associates while ensuring adherence to company policies

Required Qualifications

• High School Diploma or equivalent; Bachelor's degree in business preferred
• Minimum three years of experience in an inbound customer care or call center environment
• Prior supervisory experience in a call center, preferably in healthcare or insurance
• Proficiency in Microsoft Office
• Experience in the vision insurance industry is preferred