Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to oversee customer service functions and manage Sales Office personnel.

Key Responsibilities:

• Manage and train Sales Office personnel to ensure excellent customer service
• Oversee order management processes and ensure timely fulfillment
• Support forecasting and reporting efforts in collaboration with the General Manager

Required Qualifications:

• 3+ years of experience in customer service, order management, or sales operations
• Bachelor's degree or comparable work experience
• Proven supervisory or leadership experience
• Strong experience in B2B order management and logistics coordination
• Familiarity with Microsoft Office, CRM, ERP, and preferably SAP