Customer Service Supervisor

Job Summary

A company is looking for a Customer Service & Support Supervisor - Concierge.

Key Responsibilities

• Lead and manage a specialized team delivering personalized client service and mentoring staff
• Accountable for team performance, identifying trends, and ensuring accurate reporting
• Collaborate with business partners to enhance client experiences and manage escalated issues

Required Qualifications

• Bachelor's degree required
• 3+ years of industry-relevant experience
• 2 years of previous managerial experience in an operations or production environment preferred
• Experience in banking and supporting high net worth clients is preferred
• No required certifications or licenses