Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor who will oversee contact center operations and employee performance.

Key Responsibilities

• Monitor employee performance and provide feedback for career development
• Manage daily workflow and staffing adjustments to meet service level requirements
• Handle employee time off requests and investigate customer complaints

Required Qualifications

• High School Diploma / GED or equivalent work experience
• Must be 18 years of age or older
• 4+ years of related work experience with 2 years in a leadership role
• Proficient in Microsoft Office Suite
• Must be a U.S. Citizen and able to obtain a security clearance