Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor to oversee customer service operations and ensure high-quality service delivery.

Key Responsibilities

• Supervise daily operations of the Customer Service call center and monitor team productivity and service levels
• Manage, train, and coach Customer Service Representatives, ensuring compliance with regulations and internal guidelines
• Respond to escalated customer inquiries and collaborate with other departments to resolve issues efficiently

Required Qualifications

• High school diploma or equivalent; some college courses preferred
• Minimum five years of experience in mortgage loan servicing within a high-volume call center
• At least two years of supervisory or leadership experience
• Expert knowledge of mortgage loan documents and compliance with federal regulations
• Proficiency in Microsoft Office Suite and data entry