Customer Service Supervisor

Job Summary

A company is looking for a Supervisor for ASHCare Managed Services (Remote).

Key Responsibilities

• Supervise and develop team members while ensuring adherence to performance standards and processes
• Conduct quality audits, provide coaching, and manage performance expectations through regular meetings
• Handle customer escalations and collaborate with management to enhance operational efficiency

Required Qualifications

• High School Diploma or GED required; college coursework or equivalent experience preferred
• 2 years of experience in Call Center or Customer Service operations, preferably in Managed Care or Health Care
• Experience supervising a team in a call center environment is required
• Proficiency in MS Office and call center navigation systems is necessary
• Demonstrated knowledge of call center Workforce Management and Key Performance Indicators