Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Surge Supervisor who must reside in Texas.

Key Responsibilities

• Supervise and manage a team of Customer Service Surge Representatives during project-specific surges
• Ensure compliance with Federal Title IV-D regulations and company policies while handling complex inquiries
• Monitor team performance, provide feedback, and facilitate training and development for staff

Required Qualifications

• High school diploma or equivalent with at least one year of supervisory experience in customer service or call center operations
• Knowledge of customer service policies and procedures, particularly related to Child Support
• Proficiency in standard computer applications, including Microsoft Word and Excel
• Ability to work flexible hours, including weekends, to meet operational needs
• Strong interpersonal skills and the ability to maintain confidentiality