Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Oversee customer service staff and lead by example to achieve business goals
• Assist with the planning, hiring, and onboarding of call center employees
• Coach Customer Service Associates and provide feedback to improve processes and quality

Required Qualifications

• High School Diploma or equivalent; Bachelor's degree preferred
• Minimum of three years of experience in an inbound customer care or call center environment
• Prior supervisory experience required, preferably in healthcare or insurance
• Proficiency in Microsoft Office
• Experience in the vision insurance industry is preferred