Customer Service Supervisor

Job Summary

A company is looking for a Customer Service Supervisor, Medicare Advantage.

Key Responsibilities

• Supervises and oversees the customer service department, ensuring compliance with CMS service levels
• Conducts coaching, mentoring, and training sessions for customer service representatives
• Collaborates with various departments to resolve member and provider requests effectively

Required Qualifications, Training, and Education

• Bachelor's degree or applicable professional experience required
• Minimum 3 to 5 years of experience in a healthcare or insurance industry call center
• Extensive knowledge of customer service procedures and principles
• Ability to operate spreadsheet and word processing programs
• Exceptional diplomacy skills to resolve issues effectively