Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service.

Key Responsibilities

• Manage and supervise a Customer Service team to achieve performance goals and maintain a clean order rate
• Hire, train, and develop team members while conducting performance reviews and implementing corrective actions as needed
• Collaborate with cross-functional teams to resolve customer issues and improve Customer Service operations

Required Qualifications

• 3 years of customer service experience or related experience
• Proven leadership and supervisory skills
• Strong organizational skills and ability to manage multiple tasks
• Extensive product knowledge and experience in a customer service role
• Ability to train others in customer service techniques