Customer Service Supervisor

Job Summary

Managing a remote team of customer service representatives, the full-time Customer Service Supervisor will oversee daily operations, ensuring exceptional service delivery while meeting client expectations and developing staff capabilities.

Key responsibilities

• Supervise and manage a remote team of inbound and outbound customer service representatives
• Ensure achievement of client service expectations and Health Benefits' service objectives
• Develop and implement staff training and development plans to enhance team performance

Required qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• 3-5 years of customer service experience in a call center
• 3 years of healthcare/health insurance, claims processing, or provider billing experience
• Demonstrated knowledge of Health Care Reform and Medicare/Medicaid benefits