Customer Service Supervisor

Job Summary

Managing a remote team of customer service representatives, the full-time Customer Service Supervisor will oversee day-to-day operations to ensure exceptional service delivery while achieving client service expectations and staff development goals.

Key responsibilities

• Supervise and manage a team of inbound and outbound customer service representatives
• Ensure the team meets client service objectives and health benefits service standards
• Develop staff through training and performance management initiatives

Required qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• 3 - 5 years of customer service experience in a call center environment
• 3 years of experience in healthcare/health insurance, claims processing, or provider billing
• Demonstrated knowledge of Health Care Reform and Medicare/Medicaid benefits