Customer Service Supervisor

Job Summary

Leading a team of customer service representatives, the full-time Customer Service Supervisor will manage team performance, conduct training and development, and oversee daily operations while working remotely within the U.S.

Key responsibilities

• Set team priorities to meet performance goals and manage weekly payroll
• Conduct team development meetings, performance reviews, and monitor call activities
• Handle escalations and resolve operational conflicts while supporting ongoing staff development

Required qualifications

• High School Diploma / GED or equivalent work experience
• 2+ years of Call Center experience
• 1+ years of supervisory or leadership experience
• 6+ months of experience handling escalated calls
• Proficiency in Microsoft Word, Excel, and Outlook