Customer Service Supervisor

Job Summary

To support a dynamic customer service team, the full-time Customer Service Supervisor will oversee staff operations, lead by example, and manage escalated customer interactions in a virtual environment.

Key responsibilities

• Assist with the planning and implementation of call center strategy and ensure adherence to company policies
• Coach and develop Customer Service Associates while preparing departmental reports and formulating performance targets
• Collaborate with the Quality Department to identify development areas and enhance overall service quality

Required qualifications

• High School Diploma or equivalent; Bachelor's degree in business or related field preferred
• Minimum three years of experience in an inbound customer care or call center environment
• Prior supervisory experience, particularly in a healthcare or insurance call center, is required
• Proficiency in Microsoft Office
• Experience in the vision insurance industry is preferred