Customer Service Supervisor

Job Summary

Supervising a team of Customer Service Representatives, the full-time salaried Customer Service Supervisor will ensure compliance with customer service standards and regulatory requirements while managing team performance and training, all within a remote work environment.

Key responsibilities:

• Leads and develops the customer service team through regular interactions and performance evaluations
• Manages resource allocation and staffing to meet operational goals and maintain service standards
• Handles escalated customer issues and ensures compliance with regulatory requirements

Required qualifications:

• High School Diploma or Equivalent (GED) required
• Minimum of 6 years of relevant experience required
• At least 2 years of managerial or supervisory experience required
• Experience in customer service and HR policies
• Knowledge of Medicare Advantage processes and compliance regulations