Customer Service Supervisor

Job Summary

Supervising a high-performing team, the full-time remote PSC Supervisor will manage customer service representatives, ensuring service level agreements are met while supporting sales and addressing HR-related issues.

Key responsibilities

• Oversee daily operations and performance of customer service representatives
• Support the sales team in qualifying customers and assist with HR-related inquiries
• Lead onboarding and training processes, fostering an inclusive work environment

Required qualifications

• Bachelor's Degree in Business Administration or equivalent experience
• 3 years of experience in a team leadership or coaching role
• 2 years of experience in a call center, office administration, or similar environment
• Knowledge of centralized management and support practices
• Experience in the remodeling or construction industry is preferred