Customer Service Supervisor

Job Summary

Leading a remote team, the full-time Customer Service Supervisor will manage escalated customer interactions, oversee daily operations, and develop associates to enhance performance and customer experience.

Key responsibilities

• Guide and support associates in handling complex customer service situations across various channels
• Establish and monitor performance metrics to ensure service level goals are met
• Foster a collaborative team environment that encourages professional growth and continuous improvement

Required qualifications

• High School Diploma or GED is required
• 3+ years of Customer Service experience, preferably in retail or hospitality
• 1+ year of prior people management experience is required
• 1+ year of experience as a Customer Service Center Team Lead or equivalent
• Strong organizational skills and ability to multi-task in a fast-paced environment