Customer Service Supervisor

Job Summary

To enhance customer service operations, the full-time remote Customer Service Supervisor will manage a team, oversee call center activities, and ensure effective client advocacy within the healthcare sector.

Key responsibilities

• Supervise and support call center staff in delivering exceptional customer service
• Manage client advocacy cases, coordinating interactions between clients, providers, and insurers
• Ensure compliance with healthcare regulations and maintain knowledge of Medicare/Medicaid benefits

Required qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• 3-5 years of customer service experience in a call center environment
• 3 years of experience in healthcare/health insurance, claims processing, or provider billing
• Proficiency in Microsoft Office Suite