Customer Service Supervisor

Job Summary

Managing a remote team of inbound and outbound customer service representatives, the full-time Customer Service Supervisor will ensure exceptional service delivery while achieving client service expectations and fostering staff development.

Key responsibilities

• Supervise daily operations of the customer service team to meet service objectives
• Develop and implement strategies for staff training and performance improvement
• Oversee client advocacy cases, ensuring effective communication and resolution

Required qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center
• 3-5 years of customer service experience in a call center environment
• 3 years of experience in healthcare/health insurance, claims processing, or provider billing
• Proficiency in Microsoft Office Suite