Customer Service Supervisor

Job Summary

Providing oversight and support for a team of Representatives, the full-time remote Customer Service Supervisor will focus on training, coaching, and ensuring performance metrics are met in a high-volume healthcare call center environment.

Key responsibilities

• Manage and support Team Leads and Representatives to meet quality and production metrics
• Maintain KPI reporting and improvement programs while working with EMR systems to meet client objectives
• Foster team communication and performance to ensure success in achieving client goals

Required qualifications

• High school diploma preferred
• 5 years of leadership experience in a healthcare call center
• Experience with EOBs and authorizations/referrals
• Knowledge of KPI reporting and ACD metrics
• Ability to manage a team handling 40-100+ calls per day per Representative