Customer Service Supervisor

Job Summary

Managing a team of customer service agents, the full-time Customer Service Supervisor will oversee scheduling, performance monitoring, and operational goals in a national remote setting while ensuring exceptional patient experiences for various healthcare providers.

Key responsibilities:

• Plan, organize, and lead a team of customer service agents to support healthcare providers
• Monitor real-time activities and manage team scheduling and attendance to meet service goals
• Prepare and distribute reports to management, analyzing call volume and staffing needs for operational efficiency

Required qualifications:

• High School Diploma or GED
• 2+ years of customer service experience in a call center environment
• 1+ years of supervisory or managerial experience in a call center
• Experience with managing direct reports and driving key performance indicators
• Proficiency in Microsoft Word, Excel, and Outlook