Customer Service Supervisor

Job Summary

Leading a team of customer service representatives, the full-time Supervisor Customer Service will oversee daily operations, drive service level results, and provide coaching and development to staff while working remotely and being open to first and second shifts.

Key responsibilities

• Successfully lead, coach, and mentor a team of direct reports to achieve performance goals
• Manage performance, ensure productivity, and provide assistance on the floor as needed
• Resolve client and customer escalation issues in a timely manner while interacting with client groups

Required qualifications

• High School diploma/GED required; Bachelor's degree in Business or related field preferred
• 1-3 years of experience in a lead, supervisory, or management position required
• Experience in the transportation/logistics industry preferred
• Intermediate customer service background or experience in a call center environment required
• Intermediate experience with CRM systems preferred