Customer Service Supervisor

Job Summary

Seeking a proactive Customer Service Supervisor, this hybrid remote position will manage a team of call center agents, oversee training and quality assurance processes, and handle escalated customer inquiries while working primarily from home with occasional office days in Scottsdale, AZ.

Key responsibilities

• Supervise and train new call center agents, ensuring the delivery of effective training programs
• Conduct performance audits and provide coaching to maintain quality assurance standards
• Analyze quality assurance data to identify trends and recommend improvements to enhance customer service

Required qualifications

• High school diploma or equivalent required; bachelor's degree preferred
• Two or more years of call center experience
• One year of quality assurance and/or staff development experience in a customer service environment
• Dental or medical experience preferred
• Proficiency in Microsoft Word and Excel