Customer Service Supervisor

Job Summary

Seeking a motivated Customer Service and Rebate Processing Team Supervisor, the full-time remote position will manage escalated customer complaints, support team representatives, and drive continuous improvement initiatives in service processes.

Key responsibilities

• Field customer service calls and handle escalated issues to achieve immediate resolutions
• Conduct outbound calls to follow up on escalated customer concerns and payment reissue requests
• Support representatives with inquiries and promote first call resolution strategies

Required qualifications

• High school diploma or equivalency is required
• At least 2 years of customer service or call center experience
• Demonstrated proficiency in Microsoft Office, especially Word and Excel
• Experience in managing, coaching, and training team members
• Passion for sustainability and making a meaningful environmental impact