Customer Service Supervisor
Job Summary
To ensure the highest level of service for clients, the fully remote Customer Service Supervisor will coach and develop customer service representatives while managing performance to meet and exceed client expectations.
Key responsibilities
- Coach and develop team members to achieve account-specific and organizational performance metrics
- Monitor employee performance using coaching tools and performance dashboards based on key performance indicators
- Handle escalated customer calls and promote teamwork and cooperative efforts within the team
Required qualifications
- High School Diploma or equivalent required; Associate's or Bachelor's degree preferred
- Minimum of 1 year of experience in customer service or call center, including at least 12 months in a supervisory role
- Proficiency with technology, including computers and software applications
- Experience in the healthcare industry is preferred
- Ability to drive team efficiency and productivity through effective metric management
Complete Job Description
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