Customer Service Supervisor

Job Summary

Overseeing a remote team of customer service representatives, the full-time Customer Service Supervisor will manage daily operations to ensure exceptional service delivery while achieving client service expectations and fostering staff development.

Key responsibilities

• Supervise and manage inbound and outbound customer service representatives to meet service objectives
• Ensure successful achievement of client service expectations through effective team leadership and support
• Facilitate staff development and training to enhance team performance and service quality

Required qualifications

• High School Diploma or GED equivalent
• Minimum of one year supervisory or lead experience in a call center environment
• 3-5 years of customer service experience in a call center
• 3 years of experience in healthcare/health insurance, claims processing, or provider billing
• Demonstrated knowledge of Health Care Reform and Medicare/Medicaid benefits