Customer Service Supervisor

Job Summary

Overseeing a team of coordinators and specialists, the full-time Supervisor Customer Service CBS will manage daily operations, ensure high-quality patient experiences, and provide training and mentorship while working remotely.

Key responsibilities

• Oversees daily department operations, including workload flow and employee management
• Builds sustainable relationships with staff and customers through effective communication
• Evaluates staff performance and implements coaching opportunities and corrective actions as needed

Required qualifications

• High School Diploma or GED equivalent
• Five years of experience in a customer service or supervisory role
• Previous leadership experience in a healthcare or related environment
• Proficiency in Microsoft Office and electronic medical documentation systems
• Subject matter expertise in Epic and Revenue Cycle Operations