Customer Service Supervisor
Job Summary
Leading a team of customer service professionals, the full-time remote Customer Service Supervisor will manage daily operations, coach team members, and ensure exceptional customer experiences while achieving service levels and productivity goals.
Key responsibilities
- Oversee the daily performance of a 30+ employee team, focusing on service quality and customer satisfaction
- Provide coaching and performance feedback using the Fuel Coaching Model, and conduct call quality reviews
- Identify development needs and support employee growth through regular performance reviews and team meetings
Required qualifications
- Minimum of 3 years of supervisory, team lead, or management experience in a call center or customer service environment
- Proven coaching and performance management skills
- Proficiency in Microsoft Teams, Suite, and D365
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