Customer Service Supervisor

Job is Expired

Location: Nationwide

Compensation: Hourly

Staff Reviewed: Fri, Sep 22, 2023

Job Category: Customer Service

Remote Level: 100% Remote

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Service Supervisor.

Key Responsibilities:

Directly supervise and manage a remote team of Sr. Service Advocates supporting the Medicaid Member Services Call Center teams
Ensure workflow adherence, oversee metrics for compliance, conduct quality reviews, and provide coaching
Focus on hiring, onboarding, continuous training, and overall performance management to ensure team success

Required Qualifications:

Prior supervisory or leadership experience
At least 2 years of experience in a Member Services (Medicaid) call center environment
2 years' experience in Customer Service in healthcare
Bachelor's degree or equivalent work experience

COMPLETE JOB DESCRIPTION

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Job is Expired

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