Customer Service Support Agent

Job Summary

Providing remote support to paramedics and healthcare professionals, the full-time Customer Service Support Agent will manage inbound calls, document interactions, and ensure effective communication between patients and providers.

Key responsibilities

• Answer inbound calls from patients, providers, and internal staff
• Provide non-clinical support to paramedics and emergency response teams
• Document interactions accurately in electronic systems

Required qualifications

• High School Diploma or GED
• Minimum 1 year of experience in a call center or customer service role
• Minimum 6 months of medical experience
• Typing speed of at least 25-30 WPM
• Ability to work flexible hours, including evenings and weekends