Customer Service Support Associate

Job Summary

A company is looking for a Customer Service Support Associate I who will be responsible for resolving internal rejects and suspends.

Key Responsibilities

• Research and analyze payment history, contacting vendors or customers to resolve exceptions
• Make payment decisions on exceptions according to client procedures and negotiate payment arrangements
• Process operations-related inquiries and document errors accurately and timely

Required Qualifications

• High school diploma or equivalent required
• 6 months of telephone and billing experience in a general business environment
• Proficiency in the Microsoft Office suite
• Strong organizational skills with the ability to prioritize tasks effectively
• Well-developed interpersonal skills to foster working relationships