Customer Service Support Associate

Job Summary

Responsible for timely and accurate resolution of internal rejects and suspends, the full-time Customer Service Support Associate will research payment history, make payment decisions, and communicate effectively with vendors and customers while working remotely.

Key responsibilities

• Research and analyze payment history to resolve exceptions by contacting vendors or customers
• Make timely payment decisions on exceptions according to client procedures and negotiate arrangements with vendors
• Document errors accurately and maintain departmental reports and production time sheets

Required qualifications

• High school diploma or equivalent required
• At least 6 months of telephone and billing experience in a general business environment
• Proficiency in the Microsoft Office suite
• Strong organizational skills with the ability to prioritize multiple tasks
• Well-developed interpersonal skills for effective communication with vendors and internal staff