Customer Service Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator (Remote).

Key Responsibilities

• Provide customer service by answering calls, returning voicemails, and responding to emails
• Assist with locating proof of purchase and handling return/exchange inquiries
• Document customer interactions and maintain accurate information in a case management system

Required Qualifications

• High school diploma or GED; minimum of 2 years related experience preferred
• Typing speed of at least 45 words per minute
• Availability to work shifts between Monday-Friday and on holidays
• Ability to thrive in a fast-paced, changing environment
• Must pass a background check