Customer Service Support Operator

Job Summary

A company is looking for a Virtual Store Support Operator.

Key Responsibilities

• Provide best-in-class service by answering calls, returning voicemails, and responding to emails
• Assist customers with inquiries regarding purchases, returns, and store experiences while documenting interactions
• Collaborate with store leadership and other departments to resolve customer concerns and enhance service quality

Required Qualifications and Education

• High school diploma or GED, with a minimum of 2 years related experience or equivalent education
• Experience in call center or customer service is preferred but not required
• Typing speed of at least 45 words per minute
• Must be available to work flexible shifts, including holidays
• Ability to thrive in a fast-paced and changing environment