Customer Service Support Representative

Job Summary

A company is looking for a Customer Service Support Representative - Outbound Lab Support.

Key Responsibilities

• Act as a liaison between the company, customers, and patients
• Resolve customer requests via inbound and outbound calls or the Internet
• Provide additional customer education and notify clients of test results accurately

Required Qualifications

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Experience in a contact center/call center environment preferred
• Knowledge of Microsoft Office suite is required
• Experience with Salesforce.com and/or Laboratory Information Systems is preferred