Customer Service Support Representative

Job Summary

A company is looking for a Women's Health & Genetics Customer Service Support Representative.

Key Responsibilities

• Assist patients and clients with inquiries related to insurance coverage, cost, and billing
• Process credit card payments and maintain accurate billing records while adhering to compliance protocols
• Document conversations and update records in the billing system while maintaining patient confidentiality

Required Qualifications, Training, and Education

• Associates degree with 1+ year of relevant experience or High School diploma/GED with 3+ years of relevant experience
• Healthcare experience preferred
• Knowledge of medical billing and collection practices is preferred
• Bilingual in English and Spanish is highly desirable
• Experience in customer service with high call volume is preferred