Customer Service Support Representative

Job Summary

A company is looking for a Customer Service Support Representative to assist clients and ensure a high-quality customer experience.

Key Responsibilities

• Act as a liaison between the company, customers, and patients
• Resolve customer requests via calls or online inquiries and provide product education
• Notify clients of test results and perform administrative support for medical record management

Required Qualifications

• High School Diploma or GED equivalent required
• Previous experience in a customer service role
• Experience in a contact center or call center environment preferred
• Knowledge of Microsoft Office suite is required
• Prior experience in the healthcare industry is a plus