Customer Service Support Representative

Job Summary

To support the Specialty Testing Billing team, the full-time remote Customer Service Support Representative II will manage inbound and outbound calls regarding patient accounts, resolve billing inquiries, and assist patients with payment options while maintaining performance goals.

Key responsibilities

• Answer a high volume of inbound calls from patients, doctor's offices, and insurance carriers
• Initiate payment plans for patients with outstanding balances and resolve open patient accounts receivable
• Utilize multiple resources to efficiently research and resolve customer inquiries in real time

Required qualifications

• High School Diploma or GED equivalent
• At least 2 years of customer service experience
• Proficiency in medical billing, insurance claims, and explanation of benefits (EOB)
• Experience in healthcare-related customer service or call center environments
• Ability to explain complex billing information clearly and professionally