Customer Service Support Representative

Job Summary

Providing essential support to patients and healthcare providers, the full-time remote Customer Service Support Representative will manage high volumes of inbound and outbound calls, resolve patient inquiries, and assist with payment plans for outstanding balances.

Key responsibilities

• Answer a high volume of inbound calls from patients, doctor's offices, and insurance carriers
• Make outbound calls to resolve open patient accounts receivable and customer inquiries
• Initiate payment plans for patients with outstanding balances while maintaining performance goals

Required qualifications

• High School diploma or GED equivalent
• 3 years or more of healthcare-related call center experience
• Proficiency in navigating multiple computer systems and applications
• Ability to explain billing or account information clearly and professionally
• Completion of a structured training program to develop proficiency in role responsibilities