Customer Service Support Representative

Job Summary

Providing professional customer service support, the full-time Customer Service Support Representative will assist external clients via phone and email, resolve inquiries, and document actions while working remotely.

Key responsibilities:

• Build strong relationships with team members and departments to optimize service for external clients
• Answer customer inquiries, research issues, and provide effective resolutions
• Document issues and process change requests promptly and efficiently

Required qualifications:

• High School diploma
• 2 or more years of customer service experience
• Proficient computer skills, including Microsoft Office Suite programs