Customer Service Support Representative

Job Summary

To support the Women's Health and Genetics team, the full-time remote Customer Service Support Representative II will manage high volumes of inbound and outbound calls, assist patients with billing inquiries, and initiate payment plans while maintaining performance goals.

Key responsibilities

• Answer a high volume of inbound calls from patients, doctor's offices, and insurance carriers
• Resolve open patient accounts receivable and customer inquiries through outbound calls
• Utilize multiple resources to efficiently address patient inquiries while adhering to performance standards

Required qualifications

• Associates degree with 1+ years of relevant experience or high school diploma with 3+ years of relevant experience
• Experience in call center or healthcare-related customer service preferred
• Knowledge of medical billing, insurance claims, and explanation of benefits (EOB)
• Experience with patient billing and genetics, women's health, or oncology specialty testing billing
• Proficiency in navigating multiple computer systems and applications