Customer Service Support Specialist

Job Summary

Providing exceptional customer service, the full-time Customer Service Support Specialist will manage resident interactions, serve as a liaison between Community Managers and residents, and handle high volumes of emails and phone calls while ensuring effective communication and support.

Key responsibilities

• Respond to resident inquiries via email and phone, documenting all interactions in the customer database
• Investigate and resolve customer concerns in a timely manner while collaborating with internal teams
• Assist with administrative tasks and special projects as assigned by the supervisor

Required qualifications

• Two years of experience in administrative office functions, preferably in high-volume processing
• Bachelor's Degree or a combination of education, experience, and training
• Proficiency in MS Office Suite and strong computer skills
• Ability to work independently in a fast-paced environment and manage competing priorities
• Experience interacting with diverse individuals and maintaining effective working relationships