Customer Service Support Supervisor
Job Summary
Working remotely, the full-time Customer Service Support Supervisor will manage Office Support Specialists, oversee daily operations including data accuracy and audits, and collaborate with leadership to resolve concerns while aligning team goals with company initiatives.
Key responsibilities
- Define and communicate a strategic plan for success to the Assistant Staffing Manager
- Oversee Workforce technical applications and upgrades in partnership with IT and leadership
- Identify opportunities for process improvements and implement changes to enhance accuracy and efficiency
Required qualifications
- Knowledge of Verint and Timehub
- Proficiency with Microsoft Suite
- Experience in a high-volume environment
- Ability to provide detailed troubleshooting and resolutions to users
- Flexibility to meet business needs outside normal hours
Complete Job Description
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